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Frequently asked questions

Bespoke Print

How much does it cost?

As everything we create is completely bespoke, each and every part can affect the total, from the quantity, to the size, to the thickness of the board, to the number of print runs. We take every care in creating incredibly beautiful, luxurious print to be proud of.

To get an accurate quote, we recommend booking a print consultation, either in person or over the phone. Alternatively, you can complete our quote form and we’ll get back to your with a quote.

How long does it take?

As a rough guide, from sign off of the approved artwork we would generally allow 3-4 weeks for printing, though this will depend on the complexity of the project.

For things that require speed, we may be able to help. Give us a call to see if we can.

I already have a design, can you print it?

We generally create the design as well as the printing. We know what will and won't work with each print method - from line thickness to kinds of paper. However, if you have a design already, whether it’s a complete design or an illustration you'd like to include, then we'd be happy to take a look and ensure it’s perfect for print. We can also help to tweak and amend your artwork for the best finish.

What is letterpress?

Letterpress is a relief print method that can create a textured, debossed impression into the paper or card, and is what we specialise in. Traditionally it uses wood or metal type set in a chase, which is inked and pressed into the paper. We are a contemporary letterpress print company, meaning we use polymer plates to really emphasise the texture where possible. It also gives us the freedom to use any typefaces, drawing or calligraphy we like.

Calligraphy

Do you teach workshops?

Yes! We run regular Copperplate calligraphy and Brush lettering workshops at our store in Bath. They are usually on a Saturday. You can see all the current dates available here.

My nib isn't working

New nibs have a coating on them to protect them from rust when in storage. For optimum ink holdage / usage you'll need to remove that coating. There are a few different ways to do this:

• Pass the nib through a flame - not for too long!

• Use an old soft toothbrush and small amount of toothpaste and brush the nib.

• Stick the nib into a potato for ten minutes - the starch will remove the coating!

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is our shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that we've received your order. For all custom order we require 7 working days for despatch. Once your order is fulfilled, you will receive an email notification. Shipping fees are non-refundable in the case of returns.

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We use Royal Mail Standard shipping or UPS International tracked.

Can I collect from the store?

Yes, if you are local you can place your order online and we'll notify you by email to let you know it's ready to collect.

Returns policy - in store

For in store purchases we are happy to replace or refund an item that is faulty. If you have changed your mind or picked the wrong item we'd be happy to offer store credit as long as the item is returned in pristine condition.

Returns policy - online orders

If you’re looking to return or exchange your order we offer returns or exchanges within 14 days of purchase for whatever reason on all online orders over £42. You can return your product for store credita different product, or a refund to the original payment method. For orders under £42 we are happy to offer store credit if you've changed your mind, or a refund or exchange if there is something wrong with your order. For custom and bespoke items we are unable to offer a refund or exchange unless the item is faulty - if it is we will, of course, replace the item where we can, or offer a full refund on it's return.

Get in touch

Would you like a quote, have questions about your order, or a general enquiry?