Privacy & Returns
If you’re looking to return or exchange your order we offer returns or exchanges within 14 days of purchase for whatever reason on all online orders over £42. You can return your product for store credit, a different product, or a refund to the original payment method. For orders under £42 we are happy to offer store credit if you've changed your mind, or a refund or exchange if there is something wrong with your order. For custom and bespoke items we are unable to offer a refund or exchange unless the item is faulty - if it is we will, of course, replace the item where we can, or offer a full refund on it's return.
For in store purchases we are happy to replace or refund an item that is faulty. If you have changed your mind or picked the wrong item we'd be happy to offer store credit as long as the item is returned in pristine condition.
When you place an order on the website, you are contracting with Meticulous Ink Limited.
Here at Meticulous Ink, we respect your rights to privacy and we’re committed to protecting your personal information. It is our policy to give you a private web browsing experience. For this reason, we do not require that you register and give us your name and email address unless an order is placed.
By continuing to use our website after this date, you are agreeing to use these updated terms. If you disagree with any of the outlined terms, please do not continue to use our website.
Your data - what do we collect?
The information collected by us will generally include your name, address, telephone number, email address and payment information. This is collected when you visit our website, use services offered on our website or engage with us either by email, web form, telephone or via any social media instant messaging feature.
Information with regards to bespoke orders that may contain contact details, subscriptions to our mailing list and requests for receipts via email will also be collected.
We also collect personal data through a third party, when you place an online order via our ecommerce store, and provide payment via payment gateways such as Shopify Inc. and Paypal.
How do we use this data?
We may use your information to provide goods and services that you have requested, and to communicate with you about those goods and services; to operate our site; to comply with applicable law; and as otherwise permitted by applicable law.
How do we share said data?
When you request goods and services from us, you are consenting to the disclosure of your personal information to our partners, who may provide such goods and services under contract and guarantee to our satisfaction that they have sufficiently robust processes in place to ensure the security of your personal information, whilst it is in their care.
This includes Shopify Inc. and Paypal, both of which are GDPR compliant. These institutions that we have partnered with to jointly offer our product and services may only use your information to aid payment to Meticulous Ink Ltd. unless you have given consent for other uses.
We occasionally use paypal as a payment gateway. Paypal have appropriate technical measures in place to protect against unauthorised or unlawful use of your personal information, as well as the accidental loss, destruction, or damage of your information while under their control. However, no data transmission over the internet can be guaranteed to be 100% secure, and while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to Paypal and you do so at your own risk.
How long do we keep your data and where do we keep it?
We will hold your information on our system only for as long as is necessary, such as fulfilling a request for goods and services. After that your information will be securely deleted. We will only keep plates and dies that contain personal correspondence card information for five years subject to re-order, after that period they will be securely disposed of.
The information you present to us will only ever be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving said information.
Under certain circumstances we may occasionally be required by law, court order, or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request.
Meticulous Ink Ltd. will not disclose any of your personal information to any third parties without your consent and knowledge.
In addition, Meticulous Ink Ltd. may provide aggregated statistical data to third-parties, including other businesses and members of the public, about how, when, and why Users visit the website and use our services. However, this data will not personally identify you or provide information about your use of the website or services. Meticulous Ink Ltd. will not disclose any of your personal information to any third parties for marketing purposes or general use without your consent and knowledge.
Who is responsible for safeguarding your data?
The information you provide is controlled by us; Meticulous Ink Ltd.
What are your rights?
You are entitled to request copies of all personal data held by us. It is your right to amend, correct, or delete said information as you see fit. You are also able to limit, restrict, or object to the processing of your data. You can contact us at firstname.lastname@example.org to do so.
If you have previously given us your consent to use your information, for example, to send out marketing emails, you can unsubscribe from this by contacting us at email@example.com
If you wish to withdraw or request to see said copies of your personal information, we will come back to you within 3-5 working days. If your request is more in depth, it may take a little longer to fulfil your inquiry, where possible we will aim to have this completed within a month.
If you have any complaints regarding Meticulous Ink Ltd’s processing of your personal information, please contact us at firstname.lastname@example.org with the subject – Data Controller – or write to us at, Meticulous Ink, 134 Walcot Street, Bath BA15BG.
Please note that you have the right to file a complaint with the supervisory authority, which is responsible for the protection of personal information in the country where you live or work, or in which you think a breach of data protection laws might have taken place.
Links to other websites
We enjoy cookies with cups of tea. But also on our website!
Cookies are small files which seek permission to be on your computer's hard drive. They aid websites to respond to you as an individual, remembering what products you looked at and your main interests.
By using cookies, we in no way acquire access to your computer or any personal information about you, other than data you choose to share with us. Without cookies you will not be able to browse the website or use features such as ‘shopping basket’.
Cookies are really helpful for us as they help us understand how customers use our website, which allows us to continuously improve and develop your shopping experience. Cookies can ensure the website remembers any preferences that you make such as language, which makes your shopping experience simpler and easier for you.
It is important to note that by using our website, you agree that cookies can be placed on your device and we can access them when you visit our website in the future.